PASS GUARANTEED 2025 GENESYS GCX-SCR: GENESYS CLOUD CX: SCRIPTING CERTIFICATION LATEST CERTIFICATION EXAM COST

Pass Guaranteed 2025 Genesys GCX-SCR: Genesys Cloud CX: Scripting Certification Latest Certification Exam Cost

Pass Guaranteed 2025 Genesys GCX-SCR: Genesys Cloud CX: Scripting Certification Latest Certification Exam Cost

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Tags: GCX-SCR Certification Exam Cost, GCX-SCR Test Topics Pdf, GCX-SCR Exam Success, Reliable GCX-SCR Exam Preparation, GCX-SCR New Exam Bootcamp

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GCX-SCR Test Topics Pdf, GCX-SCR Exam Success

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 2
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Genesys Cloud CX: Scripting Certification Sample Questions (Q42-Q47):

NEW QUESTION # 42
Is it possible to transfer data to and from scripts?

  • A. No
  • B. Yes

Answer: B

Explanation:
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.


NEW QUESTION # 43
Using the _____ action in scripts, you can temporarily stop recording the interaction.

  • A. Hold
  • B. Secure Pause
  • C. Secure Hold
  • D. Stop Recording

Answer: B

Explanation:
The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.
Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.


NEW QUESTION # 44
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

  • A. False
  • B. True

Answer: A

Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.


NEW QUESTION # 45
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose two.)

  • A. Scripts cannot be shared between users.
  • B. Scripts cannot be shared across divisions.
  • C. Scripts can be shared with other users within the same organization.
  • D. Scripts can be shared across organizations.

Answer: B,C

Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
* Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed.
* Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
References:
* Genesys Cloud CX Script Sharing and Permissions Documentation.


NEW QUESTION # 46
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

  • A. False
  • B. True

Answer: B

Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.


NEW QUESTION # 47
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